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Our Firm was looking for a product that could be easily used by all our employees. We found FileTrail to be a very customizable and user-friendly solution. FileTrail was widely accepted by our professional staff, improved our internal services, and gave us exactly what we needed from records management software.
David Charnock
Principal, Administrator
Alpern Rosenthal
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FileTrail allows our quality and manufacturing staff to better manage our GMP documents that are subject to FDA regulation. The FDA expects us to present an auditor with any requested document within one hour of the request. We would not be able to do this without FileTrail.
Amit Syal
Quality Engineering - Validation Specialist
Amgen
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FileTrail was the only on-demand records management solution to offer the service expertise, enterprise functionality, and integration and customization capabilities required to handle the complexities of our multi-discipline environment.
Brandon Andries
Partner
Baker Tilly Virchow Krause, LLP
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Before FileTrail, we would perform an annual audit that would take about three months to complete. But FileTrail has transformed our department; the audits now take only minutes to complete.
Nora Gonzales
Assistant Vice President
Banco Popular
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FileTrail helped us gain control over charts at our 17 locations. Without it, we would require a staff of hundreds to manage charts with the same control and timeliness we currently have.
Ellen Morrow
HIM Manager
Blue Ridge Behavioral Healthcare
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Using the OnDemand hosting service is reliable and allowed us to have a quick solution without waiting for a new budget cycle.
Sahid Khan
IT Manager
Childcare Information Services, North
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We’re really enjoying FileTrail. It seems like we keep discovering new things that it can do, and different ways that it can help us.
Ed Logan
File Vault Team Leader
City Holding
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FileTrail makes color coding and retention management easy for the city's 28 departments. It streamlines all the active filing processes, and helps us manage our inactive records center.
Deb Schofield
City Records Manager
City of Pleasanton, California
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It has been a real pleasure doing business with FileTrail's staff. Their expertise, professionalism, and sense of customer service eased our firm's transition to a bar coding system and made us feel comfortable about committing to a significant change in our firm's culture.
Howard B. Grobstein
Partner
Crowe Horwath, LLP
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The web technology is great because there is no client install required for users. This is great from a system admin point of view when making changes or upgrades.
Mark Brashear
Information Technology
Duff & Phelps, LLP
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Over the last few years our workload has increased at the same time we have been reducing staff due to the economic downturn. We have been experiencing decreased productivity due to the amount of time staff devotes to locating missing files. We selected FileTrail based upon their proven experience in court environments and the successful implementation of the RFID technology in several neighboring courts.
John T. Frey
Clerk of the Court
Fairfax Circuit Court
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Once files were out of the file room we had no way of tracking their location. FileTrail has saved us hundreds of staff hours each month in searching for files.
Mindy Thompson
IT Manager
Finkel & Altman, LLC
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We chose a hosted system from FileTrail in 2001 because budgeting kept us from implementing a system in-house. Once we made our decision we were up and running in a very short period of time.
Marc Merrill
Management Consultant
Glenn Gelman & Associates
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FileTrail, with its web services and web-based architecture, integrated nicely into our existing Intranet-based practice management platform. This was important because it minimized the training for lawyers and staff and increases our adoption rate.
Joe MacDonald
Systems Analyst
Gowling Lafleur Henderson LLP
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The hours each week hunting for files amounts to at least $90,000 per year in direct costs that FileTrail has saved us.
Debra McClaskey
Records Manager
Hovey Williams LLP
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With FileTrail the records department has gained the trust of legal assistants. They feel confident letting go of the files knowing they will be able to retrieve them again.
Debra McClaskey
Records Manager
Hovey Williams LLP
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FileTrail tracks over 700,000 pieces of evidence and helps us provide fast retrieval for our customers. We have reduced our holding of working copy tapes by 50% and we can store our master tapes in boxes, having the peace of mind in knowing we can find anything we want, whenever we want it.
A J Dunks
Force Registrar
Humberside Police Department, Grimsby, UK
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FileFileTrail has quickly become the place for finding and tracking information. Information is up-to-date and easy to locate, regardless of whether the case is current or from the past. With a click of the mouse, staff can access everything they need to complete their work in regulatory compliance.
Mellody Descoteaux
Quality Assurance Director
Inland Northwest Blood Center
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The configurability of FileTrail let us create a perfect fit for each department, ensuring the maximum benefit for Investco. FileTrail made consensus possible by accommodating the unique needs of each department, while enforcing standards and giving me centralized oversight and control.
Ember D. Krumwied, CRM
Records Manager
Investco Financial Corporation
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FileTrail allowed us to add fields and customize it to a perfect fit. We changed the order of fields and display results. We were able to assign icons to each type of file that showed what they actually looked like.
Vice President
Information Systems
IT Leasing, Legal Department
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We realized the amount of time we spent managing case files was huge. FileTrail RFID is cutting that time by 75%.
Lee Reichert
Partner
Kamlet Shepherd & Reichert
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The FileTrail web technology, intuitive interface, and flexibility has helped us to achieve the organization-wide accountability and efficiency that is critical for our success.
Hal Hubbard
Information Technology
Korn Law Firm
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FileTrail consolidated our filing from six different offices into a unified filing system in our new centralized office. As a result, we are organized, standardized and able to provide better service to our internal clients. We could not have made this transition on our own. FileTrail’s expertise and experience made it happen quickly and painlessly.
Donald Ashton
Director
Los Angeles County, Department of Health Services
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Having FileTrail host the system on their servers was a great decision. Since we started in 2003 we have never had to worry about doing backups, upgrading software or installing software at a anyone's desk.
Stephen P. Paschall
Partner
Lovett Bookman Harmon Marks, LLP
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FileTrail is fabulous! FileTrail helped us consolidate six different operations into a single, centralized loan vault. We now track and handle requests for over 100,000 loan files with a much lower operating cost.
Linda Ceno
Operations Manager
MidAmerica Bank
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FileTrail is an integral part of the DVA’s electronic processing. Without it we would have to track upwards of 400,000 hard copy files manually within the DVA and to and from our customers — a mammoth task requiring considerably more than the current number of library staff.
Sue Freeman
Information Services Manager
Ministry of Defence, UK
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We operate with less effort and fewer disruptions because RFID is automatically tracking the files as they move.
Loretta E. Knight
Clerk of the Court
Montgomery County Circuit Court
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Using the FileDetector, we were able to locate a mis-file in less than 30 seconds, a task that could potentially take hours. The result is
absolutely phenomenal! Missing or misplaced files have wasted many hours of staff time in the past.
Bradlee W. Davis
Records Manager
Poyner Spruill LLP
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Our old bar coding system was Windows-based, and we would have had to install software at a hundred workstations. FileTrail only needed to be installed on one of our servers to be accessible by all of our staff. FileTrail organizes and links the images to searchable case information.
Joan Kennedy
Director
Prince George's County, Child Support Enforcement
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With FileTrail, our staff never miss a request or task, and we can track everything that's going on and what happened. Fewer opportunities are lost, and our customers receive better service — our definition of success.
Robert Kant
Vice President
Riverstone
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In one case, we were looking for a file that FileTrail said was in a Judge's chambers but no one could find it. The FileDetector found it for us in minutes. It was completely hidden under a stack of papers on the floor where no one would have ever seen it, nor looked for it.
Cindy Syberg
Chief Deputy Clerk
St. Charles County Circuit Courts
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Because of the sensitivity of PHI (protected health information), we required special encryption to be used on all our data, especially in an externally-hosted solution. FileTrail met our privacy and security requirements for both online access to data and encryption of data sent each night to the FileTrail servers.
Jennifer Melvin
Sr. Business Systems Analyst
St. Lukes Hospital
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The New RFID File Detector is great! Last week we located cases that were locked in an attorney's desk. Finding the files without needing to see them allowed us to take action on the cases without waiting until the attorney returned the next week.
Jody Rosenberg
Director of Operations
Sughrue & Mion, PLLC
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Everyone uses FileTrail from the top Partners to the clerical staff. The roll-out was easy since there was no software to install at the desktop. Now we know where every file is, whether it is archived, in central files, in a department’s cabinets or in an office.
Barbara Langone
Information Technology
The Bollard Group
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We used to spend hours locating charts and preparing for the next days' appointments. With FileTrail we do the same work in minutes. FileTrail improved the efficiency of file handling by 75 to 80 percent. Now the staff and physicians are able to devote their focus to patient care.
Wes Watson
Manager
UCSF Medical Center, Neurology Clinic
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FileTrail allows us to pinpoint where the file is and who has it or who had it last. This system is beyond helpful, to say the least.
Christina Hicks
US Army Corp of Engineers
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We don’t have any more lost case files, because we know exactly where they are with FileTrail. FileTrail provides real-time integration with two separate mainframe systems that streamlines creation and color coding of new files, and eliminated data entry. It also allows for the location of missing files through it's excellent tracking system.
William Doe
PC Administrator
US Federal District Courts
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The RFID from FileTrail has been great. Staff are often apprehensive about a new technology, but the processes FileTrail has built are simple, efficient, and very easy.
Mohammad Samimi
Quality Assurance Manager
US Food and Drug Administration (FDA)
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I was amazed at how much was done in so short of time. And, it did not affect our work at all. Good Job!
Catherine Bailey
Virginia, Chief Medical Examiner
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FileTrail has improved records management in the Court of Appeals in a variety of different ways. Staff can now checkout and return files without the need to complete outcards, which saves time and effort.
Richard Johnson
Court Administrator/Clerk
Washington State Appellate Courts
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We used to spend many hours each day searching for case files. The RFID FileDetector sees files from more than six feet away, allowing us to sweep courtrooms, chambers and cubicles and find critical case files quickly.
Nancy Rister
County Clerk
Williamson County Courts
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FileTrail really leverages the richness of RFID Technology, which we believe is the key to success in managing our files in a very efficient and secure way.
Rita Rovira
MIGA
World Bank Group, MIGA
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