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Customers Quotes
Our primary measure of success has always been the success of our customers. We have become successful by making our customers successful. Organizations of all sizes and from diverse industries have embraced FileTrail because of the value our solutions deliver.
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Abgenix, Inc., GMP Documents
FileTrail allows our quality and manufacturing staff to better manage our GMP documents that are subject to FDA regulation.
Amit Syal
Quality Engineering - Validation Specialist
Abgenix, Inc., GMP Documents
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The FDA expects us to present an auditor with any requested document within one hour of the request. We would not be able to do this without FileTrail.
Amit Syal
Quality Engineering - Validation Specialist
Abgenix, Inc., GMP Documents
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Abgenix, Inc., Legal Department
FileTrail has reduced the time it takes to retrieve a file by 90%, ensuring that attorneys have quick and timely access to documents and information.
Elizabeth Cerutti
Legal Administrator
Abgenix, Inc., Legal Department
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Alpern Rosenthal
Our Firm was looking for a product that could be easily used by all our employees. We found FileTrail to be a very customizable and user-friendly solution. FileTrail was widely accepted by our professional staff, improved our internal services, and gave us exactly what we needed from records management software.
David Charnock
Principal, Administrator
Alpern Rosenthal
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You need strong adoption to achieve a strong ROI, and FileTrail was clearly the most customizable and user-friendly solution. The professional services team delivered on time and under budget. FileTrail gave us exactly what we asked for, and exactly what we needed from records management software.
Lee Walters
Office Manager
Alpern Rosenthal
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Banco Popular
Before FileTrail, we would perform an annual audit that would take about three months to complete. But FileTrail has transformed our department; the audits now take only minutes to complete.
Nora Gonzales
Assistant Vice President
Banco Popular
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Blue Ridge Behavioral Healthcare
FileTrail helped us gain control over charts at our 17 locations. Without it, we would require a staff of hundreds to manage charts with the same control and timeliness we currently have.
Ellen Morrow
HIM Manager
Blue Ridge Behavioral Healthcare
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Childcare Information Services, North
Using the OnDemand hosting service is reliable and allowed us to have a quick solution without waiting for a new budget cycle.
Sahid Khan
IT Manager
Childcare Information Services, North
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City Holding
We’re really enjoying FileTrail. It seems like we keep discovering new things that it can do, and different ways that it can help us.
Ed Logan
File Vault Team Leader
City Holding
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City of Pleasanton, California
FileTrail makes color coding and retention management easy for the city's 28 departments. It streamlines all the active filing processes, and helps us manage our inactive records center.
Deb Schofield
City Records Manager
City of Pleasanton, California
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Duff & Phelps, LLP
The web technology is great because there is no client install required for users. This is great from a system admin point of view when making changes or upgrades.
Mark Brashear
Information Technology
Duff & Phelps, LLP
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Fairfax Circuit Court
Over the last few years our workload has increased at the same time we have been reducing staff due to the economic downturn. We have been experiencing decreased productivity due to the amount of time staff devotes to locating missing files. We selected FileTrail based upon their proven experience in court environments and the successful implementation of the RFID technology in several neighboring courts.
John T. Frey
Clerk of the Court
Fairfax Circuit Court
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Finkel & Altman, LLC
FileTrail has cut the time that attorneys wait for files in half.
Renee Tyler
Team Lead
Finkel & Altman, LLC
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Once files were out of the file room we had no way of tracking their location. FileTrail has saved us hundreds of staff hours each month in searching for files.
Mindy Thompson
IT Manager
Finkel & Altman, LLC
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Glenn Gelman & Associates
FileTrail Hosted Solutions are a technician’s dream come true: no operational responsibility but maximum flexibility.
Marc Merill
IT Manager
Glenn Gelman & Associates
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We chose a hosted system from FileTrail in 2001 because budgeting kept us from implementing a system in-house. Once we made our decision we were up and running in a very short period of time.
Marc Merrill
Management Consultant
Glenn Gelman & Associates
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Gowling Lafleur Henderson LLP
In our search for an RM solution, it was critical for Gowlings to find a company whose vision and solution allowed us to leverage existing investments, but yet could take us to the next step in technology. With FileTrail, we have found a vendor that took the time to understand our vision, a product that was easy to integrate with our market-leading Practice Management System and a partner to guide us into RFID tracking technology.
Jason Mervyn
Director, IT Business Solutions
Gowling Lafleur Henderson LLP
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FileTrail, with its web services and web-based architecture, integrated nicely into our existing Intranet-based practice management platform. This was important because it minimized the training for lawyers and staff and increases our adoption rate.
Joe MacDonald
Systems Analyst
Gowling Lafleur Henderson LLP
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In our search for an RM solution, it was critical for Gowlings to find a company whose vision and solution aligned with our wish to leverage existing investments, and could take us to the next step in tracking technology. With FileTrail, we have found a vendor that took the time to understand our vision, a product that was easy to integrate with our industry-leading practice management system (REx Online) and a partner to guide us into RFID tracking technology.
Jason Mervyn
Director of IT Business Solutions
Gowling Lafleur Henderson LLP
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Grobstein Horwath & Company, LLP
It has been a real pleasure doing business with FileTrail's staff. Their expertise, professionalism, and sense of customer service eased our firm's transition to a bar coding system and made us feel comfortable about committing to a significant change in our firm's culture.
Howard B. Grobstein
Partner
Grobstein Horwath & Company, LLP
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Our FileTrail Hosted Solution has solved the serious capital investment issues of many records management systems and delivers what we need: flexibility, ease of use, and integration with back-end systems.
Josh Teeple
Director of Litigation Support
Grobstein Horwath & Company, LLP
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By choosing FileTrail's hosting solution, we avoided having to expand our IT infrastructure to accommodate an in-house hosting option.
Joshua Teeple, CPA, CFE
Director of Litigation Technology Services
Grobstein Horwath & Company, LLP
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Hovey Williams LLP
With FileTrail the records department has gained the trust of legal assistants. They feel confident letting go of the files knowing they will be able to retrieve them again.
Debra McClaskey
Records Manager
Hovey Williams LLP
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Humberside Police Department, Grimsby, UK
We have reduced our holding of working copy tapes by 50% and we can store our master tapes in boxes, having the peace of mind in knowing we can find anything we want, whenever we want it.
A J Dunks
Force Registrar
Humberside Police Department, Grimsby, UK
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FileTrail tracks over 700,000 pieces of evidence and helps us provide fast retrieval for our customers.
A J Dunks
Force Registrar
Humberside Police Department, Grimsby, UK
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Inland Northwest Blood Center
FileFileTrail has quickly become the place for finding and tracking information. Information is up-to-date and easy to locate, regardless of whether the case is current or from the past. With a click of the mouse, staff can access everything they need to complete their work in regulatory compliance.
Mellody Descoteaux
Quality Assurance Director
Inland Northwest Blood Center
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Investco Financial Corporation
The ease and organization of FileTrail's program has not only saved me time, but made my job much more manageable.
Amanda Perry
Paralegal
Investco Financial Corporation
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The configurability of FileTrail let us create a perfect fit for each department, ensuring the maximum benefit for Investco. FileTrail made consensus possible by accommodating the unique needs of each department, while enforcing standards and giving me centralized oversight and control.
Ember D. Krumwied, CRM
Records Manager
Investco Financial Corporation
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IT Leasing, Legal Department
FileTrail allowed us to add fields and customize it to a perfect fit. We changed the order of fields and display results. We were able to assign icons to each type of file that showed what they actually looked like.
Vice President
Information Systems
IT Leasing, Legal Department
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Kamlet Shepherd & Reichert
We realized the amount of time we spent managing case files was huge. FileTrail RFID is cutting that time by 75%.
Lee Reichert
Partner
Kamlet Shepherd & Reichert
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Los Angeles County, Department of Health Services
FileTrail consolidated our filing from six different offices into a unified filing system in our new centralized office. As a result, we are organized, standardized and able to provide better service to our internal clients. We could not have made this transition on our own. FileTrail’s expertise and experience made it happen quickly and painlessly.
Donald Ashton
Director
Los Angeles County, Department of Health Services
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Lovett Bookman Harmon Marks, LLP
Without IT involvement we can add any number of fields and configure FileTrail to meet the firm's changing needs. Further, by selecting a Hosted Solution we completely eliminated the cost of IT support.
Lisa Altomare
Office Manager
Lovett Bookman Harmon Marks, LLP
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Implementing FileTrail as a hosted service was very easy. Our system was configured with the fields we asked for, our data was loaded for us, and all we had to do was run Internet Explorer and start using it.
Lisa Altomare
Office Manager
Lovett Bookman Harmon Marks, LLP
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Having FileTrail host the system on their servers was a great decision. Since we started in 2003 we have never had to worry about doing backups, upgrading software or installing software at a anyone's desk.
Stephen P. Paschall
Partner
Lovett Bookman Harmon Marks, LLP
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MidAmerica Bank
FileTrail is fabulous! FileTrail helped us consolidate six different operations into a single, centralized loan vault. We now track and handle requests for over 100,000 loan files with a much lower operating cost.
Linda Ceno
Operations Manager
MidAmerica Bank
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Ministry of Defence
FileTrail is an integral part of the DVA’s electronic processing. Without it we would have to track upwards of 400,000 hard copy files manually within the DVA and to and from our customers — a mammoth task requiring considerably more than the current number of library staff.
Sue Freeman
Information Services Manager
Ministry of Defence
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Montgomery County Circuit Court
We operate with less effort and fewer disruptions because RFID is automatically tracking the files as they move.
Loretta E. Knight
Clerk of the Court
Montgomery County Circuit Court
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Poyner Spruill LLP
“Several people work on the file from time to time, and we often work with attorneys in the firm outside our section that may also need access to the files. The new tracking method will help us quickly locate files and improve productivity.
Craig Dalton
Partner, Trust & Estates
Poyner Spruill LLP
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Using the FileDetector, we were able to locate a mis-file in less than 30 seconds, a task that could potentially take hours. The result is
absolutely phenomenal! Missing or misplaced files have wasted many hours of staff time in the past.
Bradlee W. Davis
Records Manager
Poyner Spruill LLP
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Prince George's County, Child Support Enforcement
Our old bar coding system was Windows-based, and we would have had to install software at a hundred workstations. FileTrail only needed to be installed on one of our servers to be accessible by all of our staff.
Steve Tran
IT Manager
Prince George's County, Child Support Enforcement
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Imaging with FileTrail has changed everything. FileTrail organizes and links the images to searchable case information.
Joan Kennedy
Director
Prince George's County, Child Support Enforcement
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Riverstone
With FileTrail, our staff never miss a request or task, and we can track everything that's going on and what happened. Fewer opportunities are lost, and our customers receive better service — our definition of success.
Robert Kant
Vice President
Riverstone
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St. Charles County Circuit Courts
Every time we search a judges office we have to be concerned about moving things and disrupting the judge's system of organization. With FileTrail we can do audits and locate critical files without touching the files at all. And, RFID sensors in the ceiling have eliminated the number of times we need to search Judges chambers.
Cindy Syberg
Chief Deputy Clerk
St. Charles County Circuit Courts
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From the beginning, the portable FileDetector has had a huge impact. We had one file that had been lost for six months - we found it within a matter of minutes with the FileDetector about four feet from where it should have been in our filing system.
Cindy Syberg
Chief Deputy Clerk
St. Charles County Circuit Courts
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In one case, we were looking for a file that FileTrail said was in a Judge's chambers but no one could find it. The FileDetector found it for us in minutes. It was completely hidden under a stack of papers on the floor where no one would have ever seen it, nor looked for it.
Cindy Syberg
Chief Deputy Clerk
St. Charles County Circuit Courts
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St. Lukes Hospital
Because of the sensitivity of PHI (protected health information), we required special encryption to be used on all our data, especially in an externally-hosted solution. FileTrail met our privacy and security requirements for both online access to data and encryption of data sent each night to the FileTrail servers.
Jennifer Melvin
Sr. Business Systems Analyst
St. Lukes Hospital
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FileTrail is a very intuitive system. In fact, it is so easy to use, training staff was a breeze! We chose to go through the online training courses with a FileTrail instructor, and it worked out very well. FileTrail provided the basic training documents ahead of time, and we were able to customize them for our configuration.
Jennifer Melvin
Sr. Business Systems Analyst
St. Lukes Hospital
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Sughrue & Mion, PLLC
Our new FileTrail RFID tracking has eliminated a lot of hours we used to spend searching for files. We can quickly narrow our search because the locations are logged automatically as people carry files past the RFID sensors.
Tim Ryan
Records Manager
Sughrue & Mion, PLLC
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The addition of UHF RFID sensors in ceilings and cubicles at key locations has greatly improved our file tracking. Also, the portable FileDetector has helped us locate critical files quickly - once when they were locked in a desk drawer where they could not be seen.
Jody Rosenberg
Director of Operations
Sughrue & Mion, PLLC
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The New RFID File Detector is great! Last week we located cases that were locked in an attorney's desk. Finding the files without needing to see them allowed us to take action on the cases without waiting until the attorney returned the next week.
Jody Rosenberg
Director of Operations
Sughrue & Mion, PLLC
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The Bollard Group
Everyone uses FileTrail from the top Partners to the clerical staff. The roll-out was easy since there was no software to install at the desktop. Now we know where every file is, whether it is archived, in central files, in a department’s cabinets or in an office.
Barbara Langone
Information Technology
The Bollard Group
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The Korn Law Firm
The FileTrail web technology, intuitive interface, and flexibility has helped us to achieve the organization-wide accountability and efficiency that is critical for our success.
Hal Hubbard
Information Technology
The Korn Law Firm
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UCSF Medical Center, Neurology Clinic
FileTrail improved the efficiency of file handling by 75 to 80 percent. Now the staff and physicians are able to devote their focus to patient care.
Wes Watson
Manager
UCSF Medical Center, Neurology Clinic
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The Rapid Transition project was a tremendous help to our clinic -- we would never have able to allocate the time needed to complete the project ourselves. Over a long weekend FileTrail moved us from a manual system in the old file room to a fully color coded system in our new file room. In the process they reorganized the files from alpha to numeric filing, merged duplicate files, and had us fully prepared to use the FileTrail software.
Wes Watson
Manager
UCSF Medical Center, Neurology Clinic
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We used to spend hours locating charts and preparing for the next days' appointments. With FileTrail we do the same work in minutes.
Wes Watson
Manager
UCSF Medical Center, Neurology Clinic
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US Army Corp of Engineers
We don’t have to waste time and effort looking for files. It also gives our customers confidence.
J. R. Richardson
Director of Contracting
US Army Corp of Engineers
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FileTrail allows us to pinpoint where the file is and who has it or who had it last. This system is beyond helpful, to say the least.
Christina Hicks
US Army Corp of Engineers
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US Federal District Courts
We don’t have any more lost case files, because we know exactly where they are with FileTrail.
William Doe
PC Administrator
US Federal District Courts
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FileTrail provides real-time integration with two separate mainframe systems that streamlines creation and color coding of new files, and eliminated data entry. It also allows for the location of missing files through it's excellent tracking system.
William Doe
PC Administrator
US Federal District Courts
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US Food and Drug Administration (FDA)
The RFID from FileTrail has been great. Staff are often apprehensive about a new technology, but the processes FileTrail has built are simple, efficient, and very easy.
Mohammad Samimi
Quality Assurance Manager
US Food and Drug Administration (FDA)
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Virchow Krause & Company
We haven’t done a search for a mis-filed file in four years because of FileTrail color coding.
Vicki Bongiovani
Internal Services Manager
Virchow Krause & Company
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FileTrail was the only on-demand records management solution to offer the service expertise, enterprise functionality, and integration and customization capabilities required to handle the complexities of our multi-discipline environment.
Brandon Andries
Partner
Virchow Krause & Company
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Washington State Appellate Courts
FileTrail has improved records management in the Court of Appeals in a variety of different ways. Staff can now checkout and return files without the need to complete outcards, which saves time and effort.
Richard Johnson
Court Administrator/Clerk
Washington State Appellate Courts
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Williamson County Courts
We looked at several other systems but nothing compared to FileTrail. FileTrail had such good references and it had RFID and tools for searching, label printing, archiving, and a lot more.
Nancy Rister
County Clerk
Williamson County Courts
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We used to spend many hours each day searching for case files. The RFID FileDetector sees files from more than six feet away, allowing us to sweep courtrooms, chambers and cubicles and find critical case files quickly.
Nancy Rister
County Clerk
Williamson County Courts
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World Bank Group, MIGA
FileTrail really leverages the richness of RFID Technology, which we believe is the key to success in managing our files in a very efficient and secure way.
Rita Rovira
MIGA
World Bank Group, MIGA
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