Customers
Everything we do is based on the recognition that your business is unique.
Rather than trying to shoehorn you into a pre-packaged “vertical” solution, we give you the
tools and “best practices” to create high-accessibility item tracking and records management
that works for you. With FileTrail‘s built-in point-and-click configuration tools it‘s fast and
easy to tailor the solution to fit your needs. You can even do it yourself - without
help from your IT team or outside consultants.
Users Can‘t Stop Talking About FileTrail
The proven leader in browser-based records management and item tracking, FileTrail empowers
customers to stand out from the crowd. We do so by delivering the most innovative
technology and making it as easy as possible to share and manage records information.
Our solutions combine intuitive functionality, proven integration, global capabilities,
and the best user experience - and the result is success. That‘s why FileTrail has
earned the trust of its customers - and a customer satisfaction rate of over 99%.
Get started with FileTrail today.
Clear Market Leadership
We‘re setting the standard for records management and iem tracking. The customer-driven
success of FileTrail is based on delivering more than just run-of-the-mill product
features. Instead, we listen to users like you - and translate your ideas into the
kind of indispensable, time-saving tools you‘ve always dreamed possible.
Innovative Point-and-Click Configuration
Our built-in configuration tools in FTAdapt™ give you control over your
FileTrail solution. With unlimited user-defined fields, a comprehensive unlimited classification
system, and configurable screens, searches, labels and reports, your solution fits like
a custom-developed solution -- without the custom-development cost.
Proven Integration
Our configurable integration tools deliver on the promise of integration helping
you connect with everything from mainframe applications to enterprise software. More
than 100 companies have used the FTConnect™ platform to integrate FileTrail with
enterprise resource planning (ERP), accounting, and other third-party applications.
And the integration momentum continues to build.
Flexible Enterprise Security
The FileTrail security model allows you lock down your data - without slowing down
your business. Its global data-sharing capabilities are among the most powerful ever
deployed to business. Now you can easily apply the security rules that reflect your
policies. And provide secure access that saves time for your professional,
administrative, and other staff.
Best-in-Class Usability
Just ask them. Our customers will tell you FileTrail is the software they love to
use. That‘s quite a contrast to the old days, when most staff rejected file tracking,
records management, and other systems that were supposed to make their lives easier.
To turn the tide of discontent, we‘ve created an interface that‘s easy to use,
uncluttered, and customizable. It works the way you do - not the other way around.
Revolutionary Architecture
The FileTrail architecture opens up new possibilities. Customers are extending our
applications using FTConnect, our configurable integration platform, and FTAdapt, our
powerful configuration tool. Coupled with our enterprise-class security model, this
proven technology makes tracking and managing records a snap - even for multi-location
deployments. But beyond simply supporting thousands of users, our architecture empowers
customers to manage and share any type of information in unlimited ways.
Service
Our focus on customer service delivers the greatest value to our clients, while
helping us improve and enrich our product with new features, processes, and
improvements based on actual user experience and real needs.
Read some Quotes from our customers.
