Customers Quotes

Our primary measure of success has always been the success of our customers. We have become successful by making our customers successful. Organizations of all sizes and from diverse industries have embraced FileTrail because of the value our solutions deliver.

Finkel & Altman, LLC

Once files were out of the file room we had no way of tracking their location. FileTrail has saved us hundreds of staff hours each month in searching for files.

Mindy Thompson
IT Manager
Finkel & Altman, LLC

FileTrail has cut the time that attorneys wait for files in half.

Renee Tyler
Team Lead
Finkel & Altman, LLC

Gowling Lafleur Henderson LLP

In our search for an RM solution, it was critical for Gowlings to find a company whose vision and solution allowed us to leverage existing investments, but yet could take us to the next step in technology. With FileTrail, we have found a vendor that took the time to understand our vision, a product that was easy to integrate with our market-leading Practice Management System and a partner to guide us into RFID tracking technology.

Jason Mervyn
Director, IT Business Solutions
Gowling Lafleur Henderson LLP

FileTrail, with its web services and web-based architecture, integrated nicely into our existing Intranet-based practice management platform. This was important because it minimized the training for lawyers and staff and increases our adoption rate.

Joe MacDonald
Systems Analyst
Gowling Lafleur Henderson LLP

In our search for an RM solution, it was critical for Gowlings to find a company whose vision and solution aligned with our wish to leverage existing investments, and could take us to the next step in tracking technology. With FileTrail, we have found a vendor that took the time to understand our vision, a product that was easy to integrate with our industry-leading practice management system (REx Online) and a partner to guide us into RFID tracking technology.

Jason Mervyn
Director of IT Business Solutions
Gowling Lafleur Henderson LLP

Hovey Williams LLP

With FileTrail the records department has gained the trust of legal assistants. They feel confident letting go of the files knowing they will be able to retrieve them again.

Debra McClaskey
Records Manager
Hovey Williams LLP

Kamlet Shepherd & Reichert

We realized the amount of time we spent managing case files was huge. FileTrail RFID is cutting that time by 75%.

Lee Reichert
Partner
Kamlet Shepherd & Reichert

Lovett Bookman Harmon Marks, LLP

Without IT involvement we can add any number of fields and configure FileTrail to meet the firm's changing needs. Further, by selecting a Hosted Solution we completely eliminated the cost of IT support.

Lisa Altomare
Office Manager
Lovett Bookman Harmon Marks, LLP

Implementing FileTrail as a hosted service was very easy. Our system was configured with the fields we asked for, our data was loaded for us, and all we had to do was run Internet Explorer and start using it.

Lisa Altomare
Office Manager
Lovett Bookman Harmon Marks, LLP

Having FileTrail host the system on their servers was a great decision. Since we started in 2003 we have never had to worry about doing backups, upgrading software or installing software at a anyone's desk.

Stephen P. Paschall
Partner
Lovett Bookman Harmon Marks, LLP

Poyner Spruill LLP

“Several people work on the file from time to time, and we often work with attorneys in the firm outside our section that may also need access to the files. The new tracking method will help us quickly locate files and improve productivity.

Craig Dalton
Partner, Trust & Estates
Poyner Spruill LLP

Using the FileDetector, we were able to locate a mis-file in less than 30 seconds, a task that could potentially take hours. The result is absolutely phenomenal! Missing or misplaced files have wasted many hours of staff time in the past.

Bradlee W. Davis
Records Manager
Poyner Spruill LLP

Sughrue & Mion, PLLC

The addition of UHF RFID sensors in ceilings and cubicles at key locations has greatly improved our file tracking. Also, the portable FileDetector has helped us locate critical files quickly - once when they were locked in a desk drawer where they could not be seen.

Jody Rosenberg
Director of Operations
Sughrue & Mion, PLLC

Our new FileTrail RFID tracking has eliminated a lot of hours we used to spend searching for files. We can quickly narrow our search because the locations are logged automatically as people carry files past the RFID sensors.

Tim Ryan
Records Manager
Sughrue & Mion, PLLC

The New RFID File Detector is great! Last week we located cases that were locked in an attorney's desk. Finding the files without needing to see them allowed us to take action on the cases without waiting until the attorney returned the next week.