Northern Rock Bank Implements Enterprise FileTrail Solution

Thursday, November 15, 2007

Northern Rock PLC (Northern Rock) has implemented an enterprise FileTrail system for managing records. FileTrail’s browser-based technology provides search and retrieval automation to administrative operations and its UK mortgage centers.

Northern Rock leveraged FileTrail’s configurability to accommodate varied needs. The ability to define an unlimited number of user-defined fields and screens allows the solution to encompass 23 diverse business units, including Mortgage, Legal, Personnel, Pensions and Retail Savings.

Northern Rock is using FileTrail’s Retention Management module to implement a formal retention schedule. In addition, FileTrail’s Imaging module will reduce retreivals from storage by providing read-only viewing of critical documents by authorized staff.

The FileTrail system is installed on a central server and is accessible throughout UK operations. It is running on an Oracle database and was initially loaded with data representing over 250,000 loan folders, microfiche, archival boxes, etc.

About Northern Rock

Northern Rock PLC (LSE: NRK) is one of the top five mortgage lenders in the United Kingdom in terms of gross lending, and is a FTSE 100 company. The bank offers retail and wholesale residential mortgages, as well as commercial loans, unsecured consumer loans, credit cards, and savings accounts through more than 60 branches located from Scotland down to southern England.