tesla

Operational Agility Through Updates

How has Tesla set itself apart from other auto manufacturers and created its own niche of the electric automobile industry? The answer lies in a simple software update.  Tesla was able to alter the performance of their cars by applying an over the air patch.  This allows them to respond to problems or new situations much quicker than other cars.

OUR NEXT-GENERATION SOLUTION

FileTrail has positioned itself like Tesla in this regard. Our scripted and agile upgrade process allows the client to update their FileTrail software so easily that applying a patch or new release feels as smooth as butter. The process involves simply downloading a file to your server and logging into FileTrail. Because we have streamlined the process, our development team is able to respond immediately to new situations and problems.

Further, because a solution can be distributed quickly, the problem can be solved for all other clients before they even encounter it. We release a series of small incremental changes, making it much easier on the user community, rather than massive changes that accumulate over years. Our consistent and timely updates provide a smooth transition for our users as opposed to jarring changes that make the system feel unfamiliar.

OUR COMMITMENT TO THE USER

Our approach to upgrading is the result of our foundational commitment to the client experience.  Since our founding, we have focused on consistently having a migration path for clients, implementing enhancements based off client feedback. We have made it easy for clients to stay current and benefit from all the latest enhancements.  That is why our software upgrades are available at no extra cost. These results stand in stark contrast to the traditional approach by software companies.  Typically, software releases are few and far between.  The process for applying an upgrade can be a daunting task, and often involves custom work, ranging from $20k – $25k in charges.  The changes are dramatic and create a lot of change management issues in the client organization. 

However, it can be even worse.  Some products never have new releases, even though the clients pay for the product’s maintenance fees year after year.  Or, the releases that come out every 5 years have only minor improvements or are only cosmetic facelifts, like getting to this decade’s color scheme.  But, no matter how much lipstick you apply, the pig is still a pig.

EVOLUTION OF OLD WORLD TECHNOLOGY

The old world approach of planning large and infrequent releases is out of step with the way technology works today and the way releases are planned for modern applications.  Think of all the change that is happening that would be missed or delayed by a long release cycle.  Here is what you would have missed…

Today Touchscreen and High Def technology have become economical alternatives to the traditional screen, making UI design much more important. At FileTrail, we have designed a modern and straightforward user interface for our clients. 

Along with making superficial changes, technology has become more efficient and reliable through the invention of the Cloud. Not only have we beautified the face of traditional records management software, but we have revolutionized its inner workings as well. Here is a brief overview of the evolution of the Cloud:

In 1 year, Organizations started using the Cloud, resulting in sales growth approaching 50% annually for Cloud solutions.

In 2 years, people started using their smart phones for work much more than ever before. 

In 3 years, the tablet became a viable alternative to the laptop or notebook PC in the office.

In 4 years, businesses started using cloud document solutions like Office 365, Google Docs, etc.

In 5 years, Windows applications became history as browser-based applications became commonplace.

Given the pace of change for the business organization today, how can a software vendor provide value to their clients when releases happen every 5 to 7 years?

Your Next Test Drive May Not Run on Gas or Batteries

 

WOULD YOU BUY A CAR WITHOUT DOING A TEST DRIVE?

One great thing about Tesla that sets it apart from other automotive companies, is that they allow customers to take a private test drive their Model S. If you’re looking to buy a car with a hefty price tag, you probably want to get a feel for what it’s like before you make the decision to purchase. The Model S receives all sorts of rants and raves as the best electric car on the market, but with a $90,000 price tag, you still want to get behind the wheel rather than relying on reviews from Tesla fanatics.

FILETRAIL'S TEST DRIVE EXPERIENCE

FileTrail offers their own version of a test drive by providing a sandbox system.  The FileTrail Sandbox is an actual running system – not a demo – that is set up for your private experience.  The FileTrail Sandbox is currently available at no cost to AM Law 250 Law Firms, and can be available in as little as 24 hours.  Serious buyers can even test drive FileTrail in a sandbox pre-loaded with their data for a more realistic experience.

Normally when you install software, bits and pieces of it are installed all over your computer’s hard drive, leaving orphaned files even after the software is uninstalled. Because the FileTrail Sandbox is in the Cloud you can safely test drive the system without any changes being made to your servers or desktop computers.  Once you select FileTrail you can determine whether to implement the Cloud solution or install on-premise with your IT department.

The FileTrail Sandbox includes all the configuration tools. This allows you to make configuration changes to adjust the fit or confirm how easy adjustments are to accommodate future change.

SOLUTIONS FOR AM 250 LAW FIRMS

Many of our current clients, including Jackson Lewis and Husch Blackwell, started with a test drive in the FileTrail Sandbox before selecting FileTrail as their Records Management solution. 

Before starting the test drive in the FileTrail Sandbox many organizations create a checklist of features and capabilities they want to see.  This typically includes processes like file creation, printing labels, searching, reporting, applying retention, managing holds, and more.  The test drive usually kicks off with a brief training on the checklist items, and includes help desk support during the test. 

Some organizations begin with a week of testing against the checklist without any training.  The purpose of this is to test how intuitive the FileTrail software is for a new user with no knowledge of FileTrail, and really kick the ‘user experience tires’ hard.  We actually love this kind of test drive, and have incorporated this feedback into the software to improve the UI and streamline processes.

 

FileTrail’s Master Plan – It’s Been a Secret All Along

As the week winds down, we’ve learned a few things from the Tesla Model 3 unveiling.

1.    Electric cars are the new cool

2.    Elon Musk is a marketing genius

3.    We can learn from Tesla’s master plan

Let’s take a look at an easy break down of Tesla’s master plan that has catapulted the company onto every media outlet. Tesla has now collected over 325,000 pre-orders and $14.5 billion in potential sales.

It seems simple enough. Some wonder why everyone hasn’t been following this strategy. Here’s the big secret. Everyone is doing this, but doing it in their own way. Let’s reflect by taking a look at our master plan and break down how FileTrail has gotten to where it is today.

So, in short, the master plan is:

  • Build World Class Physical Records Management (PRM)

  • Use that money to build Governance Driven Tools

  • Use that money to build Modern and Intuitive Electronic Document Management (EDM)

  • While doing above, also provide lower cost of ownership and amazing customer service

Physical Records were our jam in 2001 and we stuck with it. With the millennium here, companies were leaving behind their physical records software in the 90’s along with grunge wear and floppy disks. However, we understood that the paperless office would never go away. While we do agree that the accumulation of physical records is decreasing, there’s nothing we can do to get rid of the paper that’s already there.

We knew then that we needed to be the PRM saviors. Records needed to be managed and our world class software was going to take control. We began offering RFID tracking, commercial records center integration, intelligent search, and compliance tools all in a single solution.

The pre-millennium juggernauts of PRM chose to move away from paper and were leaving their customers to fend for themselves with outdated and unsupported systems, paving gaping holes for compliance risks, litigation terrors, and information mismanagement.

Our success in PRM gave us new insight and new revenue to work with, end-users in mind. We felt a responsibility to re-imagine and re-engineer Information Governance (IG) to work for everyone.  IG needed to be actionable and enforceable. We created tools to automate retention and classification, while notifying the user with email alerts to disposition reviews, and provided on-demand audit reports. Working to address this issue guaranteed that our PRM would be the most secure and comprehensive system available on the market.

Just as Tesla worked to create a solution for a greater number of customers, we engineered on to do the same. Keeping our core values in mind we wanted to stretch our reach and help more organizations. Now into the last phase of our road map, and bootstrapped the whole way, we began to dream about electronic document management without dropping our bread and butter, PRM.

We engineered the most modern, intuitive, and secure, information management software available today. We have successfully unified physical records, information governance, and electronic documents into one incredible product (the Tesla Model 3).

Our unified records management software offers a powerfully intuitive user interface, giving you all the tools you’ll ever need. Search and locate files with a few clicks, migrate and manage millions of records, or simply enjoy the version control of documents being shared while working with teammates and coworkers.

Our solution offers a low cost of ownership, guaranteeing an affordable cost for a sophisticated software that manages all records and assets, despite form or function. From securing client information to tracking satellites, we’ve got you covered.

Every customer of ours is brought on with 100% support from our support and implementation team. Our customer service ensures that your IT team won’t be left scratching their heads. It’s our product and we’ll support your organization for the life of it; that’s a promise.

Remember those outdated giants we talked about? Maybe your organization is still using their product despite frustration from users. Just know that we’ll save you money and migraines.

Remember that gaping compliance hole? With FileTrail, ditch legal woes and low audit scores. Our governance driven technology is securing all of your documents while keeping your organization compliant.

So, maybe it hasn’t been a secret all along. That was our roadmap and we made sure our goals were met. We want to help as many organizations reach their goals and benchmarks in information management by offering an affordable yet comprehensive and modern solution.